BROOKVALE LESSONS

How do I enrol my child at NS Swim School?

On inquiry, an enrolment form will be filled out. An assessment lesson will be scheduled to ensure your child is placed in the correct level. This lesson is considred as part of your term fee.

How are payments made?

Brookvale lessons are charged by school term and payments can be made in our office or over the phone by Credit Card. Payments are made in advance and an invoice is sent via email. 50% deposit is required before the start of term and final 50% paid during the first week of term.

What do I bring to a parent & child lesson?

NSW health regulations require all babies to wear a reusable tight fitting neoprene pant. You can buy them from our Brookvale office if needed. We ask parents to also wear an old loose fitting t-shirt so your child can be taught reach and grab techniques for water safety.

What do I bring to a learn-to-swim lesson?

Children need swimmers and googles. Each child is given a NS swim cap when registering which should be worn during all swimming lessons.

Why has the instructor changed for my child’s lesson?

NS Swim School strives to provide continuity of instructors in lessons however due to unforseen circumstances instructors may be away for sickness or competing in sporting events. Be assured that all instructors attend frequent training to provide consistency in lesson progressions. If a replacement instructor takes your child’s lesson they will understand the level of that class and your child’s needs. NS Swim School will always try to replace your child’s instructor with the same relief instructor to ensure consistency. Please be patient and understanding and be assured that all our staff are highly trained and competent to take your child’s lesson and we apologise for any incovience thia may cause.

Who do I talk to about my child’s progress?

Please talk to the supervisor on the pool deck. We also assess all children each term throughout the term. We utilise an online assessment tool and you may follow your child’s progress using your own online log-in. An email will be sent to you when your child has progressed to the next level.

Do classes run over school holidays?

Brookvale lessons do not continue over the school holidays. Please check here or our social media for term dates. Lessons are not held on Public Holidays and during our Christmas/New Year closure. Note we do commence lessons in early-January during the school holidays.

What if I am going on holidays?

Please notify office staff if you have plans on going away and will miss a few classes. A reduced fee will be calculated for missed lessons if prior notice of two weeks or more is given to the office.

If I miss a lesson can I make it up?

Courtesy lessons are available on request for prolonged sickness, hospitalisation, broken limbs or family issues that may jeopardise ongoing lessons. Please phone our office to discuss your situation.

What if I need to change my lesson day?

Please email the office immediately with your preferred day and we will endeavour to accommodate your request. Please be aware that the time or day of your request may not be available and you may need to be added to a wait list. We suggest you give us more than one option for lesson change.


MANLY SQUADS

How are payments made for squads?

Manly Squad Sessions are charged monthly via Direct Debit payment. The direct debit form is provided on enrolment. All enrolments are processed at our Brookvale office.

What do I bring to a swim squad?

Please wear the NS swim cap whilst training. You will also need:

  • Flippers
  • Pull buoy
  • Paddles
  • Goggles (2 pairs)
  • Drink bottle

We recommend a mesh gear bag to store/carry equipment and names on all items in case they are left at the pool.

Do I need to pay entry fee at Manly pool?

Yes. You need to pay entry as a NS Squad member. Please ask at the front desk at the Manly Aquatic Centre for different pass options. Spectators also need to pay if not swimming.

Do I need to accompany my child to the pool for squad sessions?

Children under 10 must be accompanied by an Adult/Guardian (over 18yrs) at all times as per Local Government Act 1993.

Do squads run over school holidays?

Manly Squads continue throughout school holidays. Please note we do commence squads in early-January during the school holidays. Squads are not held on Public Holidays and during our Christmas/New Year closure.

What if I am going on holidays?

Please notify office staff if you have plans on going away and will miss a few classes. A reduced fee will be calculated for missed lessons if prior notice of two weeks or more is given to the office.

If I miss a squad can I make it up?

Courtesy lessons are available on request for prolonged sickness, hospitalisation, broken limbs or family issues that may jeopardise ongoing lessons. Please phone our office to discuss your situation.


General Health and Safety

Swimmers should not attend any lesson or squad if they have contracted diarrhoea, vomiting or conjunctivitis for the folowing seven days as per the NSW Health Regulations.