FAQ

What do I bring to a learn-to-swim class?

Children only need swimmers and google. Each child is given a NS swim cap when registering which is also to be worn.


What do I bring to a swim squad?

You will need flippers and a drink bottle. Please also wear the NS swim cap provided at registration. We recommend a mesh gear bag to store/carry equipment and names on all items in case they are left at the pool.


How are class payments made?

If you attend our Brookvale pool, Lessons are billed per Term (ie 10 weeks). This is payable through our Brookvale Office in person or credit card over the phone.

If you attend our squads at Manly, We bill monthly and payment is requested via direct deposit. Please contact our Brookvale Head Office to set this up.

We accept "Active Kids" Vouchers for all lessons/squads we provide.

Receipts/ Statements are always emailed accordingly.


If I miss a class can I make it up?

No make up Lessons or credit will be given for non-attendance however consideration will be given to broken limbs and hospitalisation or extenuating circumstances that affect the ongoing lessons.


What if I am going away?

Please notify office staff if you have plans on going away and will miss a few classes. A reduced fee will be calculated ONLY during School Holidays and if office is notified and ONLY if fees are paid prior to going away.


Do classes run over school holidays?

Lessons at our Brookvale Pool are stopped over the school holidays. Please check the pool for exact dates each term.

Our Manly Squads continue throughout School Holidays.

No Lessons or Squads are held on Public Holidays and during our Christmas/New Year Closure.


General Health and Safety

Children under 10 must be accompanied by an Adult/Guardian (over 18yrs) at all times (including during all Learn-to-Swim and Squad Class times) as per Local Government Act 1993.

Toddlers and babies must wear appropriate swim nappies at all times in the water.

Swimmers should not attend any lesson or squad if they have endured diarrhoea, vomiting or conjunctivitis within the last seven days as per the NSW Health Regulations.