FAQ

What do I bring to a learn-to-swim class?

Children only need swimmers and goggles. Each child is given a NSswim cap when registering which is also to be worn.


What do I bring to a swim squad?

You will need flippers and a drink bottle. Please also wear the NS swim cap provided at registration. We recommend a mesh gear bag to store/carry equipment and names on all items in case they are left at the pool.


How are class payments made?

Brookvale lessons are billed in 10 to 12 week blocks. Payments can be made by Credit Card via our Customer Portal. We also accept payments via bank transfer, as per details on the bottom right of your invoice.

Manly Squads are billed monthly and payment is only by direct debit. Please email info@nsswimschool.com.au to arrange set up.

"Active Kids" vouchers are accepted for all lessons/squads.


If I miss a class can I make it up?

Brookvale COVID19 lessons: we offer makeups for sickness, this must be booked directly with our office by email to info@nsswimschool.com.au. Makeup for these specialised COVID compliant lessons can not be booked through the customer portal.

Brookvale “Business as usual” lessons: makeups can be booked directly via our customer portal. Makeups are only offered on lesson availability and can be booked up to 4 days in advance. If a booked makeup is missed this lesson is forfeited. 

Makeups cannot be carried over to the next term.

Manly Squads: Makeups are offered on availability only and can only be used within the billing periods. Manly Squad client makeups can not be carried over to the following month. 

Non-attendance due to broken limbs, hospitalisation or extenuating circumstances that effect ongoing lessons are handled directly by the Brookvale Office. 


What if I am going away?

If you miss a lesson because you are on holidays the lessons can be taken as a makeup. This can be arranged via our office by email info@nsswimschool.com.au .


Can I cancel my Manly Squad booking?

Manly Squad booking cancelations are processed at the end of the current month only. Bookings are paid monthly in advance and no refunds are available.


Do classes run over school holidays?

Lessons at our Brookvale Pool are stopped over the school holidays. Please check the pool for exact dates each term.

Our Manly Squads continue throughout School Holidays.

No Lessons or Squads are held on Public Holidays and during our Christmas/New Year Closure.


General Health and Safety

Children under 10 must be accompanied by an Adult/Guardian (over 18yrs) at all times (including during all Learn-to-Swim and Squad Class times) as per Local Government Act 1993.

Toddlers and babies must wear appropriate swim nappies at all times in the water.

Swimmers should not attend any lesson or squad if they have endured diarrhea, vomiting or conjunctivitis within the last seven days as per the NSW Health Regulations.