FAQ
What do I bring to a learn-to-swim class?
Children need swimmers, goggles and towel. Each child is given a NS swim cap when registering which is mandatory in all lessons. If you lose your cap you can purchase a new one for $8.
What do I bring to a swim squad?
You will need swim fins (flippers), goggles and a drink bottle, paddles and finger paddles, pull buoy, and kick board. Please also wear the NS swim cap provided at registration. If you lose or misplace your cap you can purchase a new one for $11 from the office. We recommend a mesh gear bag to store/carry equipment and names on all items in case they are left at the pool.
How are class payments made?
Brookvale lessons/squads are billed in 10 to 12 week blocks. Payments can be made by credit card via our customer portal. We also accept payments via bank transfer, as per details on the bottom right of your invoice.
WAC Squads are billed monthly and payment is by direct debit only. You will receive a portal link once you join NS squads and a welcome letter with all the information
"Active Kids" vouchers are accepted for all lessons/squads.
If I miss a class, can I do a make-up lesson?
Brookvale lessons:
Makeup lessons are booked by you (the parent/guardian) via your NS Swim School customer portal. Notification of absence must be given 60 minutes prior to the lesson/squad start time.
Makeups are subject to availability and can be booked 1-4 days in advance. Missed makeup lessons/squads are forfeited.
Makeups cannot be carried over to the next term or be used to supplement fees.
Non-attendance due to injury, hospitalisation or extenuating circumstances that effect ongoing lessons are handled directly by the swim school office. Please inform the office immediately via email if this occurs. If away for sickness for one week or less no credit is applied.
WAC Squads:
Makeup squads are booked by you (the swimmer/parent/guardian) via your NS Swim School customer portal. Notification of absence must be given 30 minutes prior to the squad start time.
Makeups are offered on availability only and are valid for 40 days. Make up sessions cannot be used to supplement fees. If away for sickness for one week make ups are given and not credits. The maximum number of make-ups per month is 4 for swimmers enrolled for 2 or more squads. National squads are given limited make-ups and are expected to be at all enrolled squads. If sick for more than a week please inform the office and coach.
Non-attendance due to injury, hospitalisation or extenuating circumstances that effect ongoing lessons are handled directly by the swim school office and a medical certificate must be emailed. Please inform the office immediately via email if this occurs.
How do I join the Swim Club?
NS Swim School is affiliated with Warringah Aquatic Amateur Swim Club (WASC). You can find out further information on how to join by clicking on the following link. https://warringah.swimming.org.au/
What if I am going away?
If you miss a lesson/squad because you are on holidays for a week or more, it can be taken as a makeup. Notification of absence must be advised using the NS Swim School Customer Portal. Makeup lessons/squads are booked by you (parent/guardian) via your Customer Portal.
Can I cancel my WAC Squad booking?
WAC Squad booking cancelations are processed at the end of the current month. Bookings are paid monthly in advance and no refunds are available.
Do classes run over school holidays?
Lessons at our Brookvale pool cease for part, of the school holidays depending on the time of year. We open earlier in the Christmas holidays due to the length of the break. Please check the website or office for exact dates of each term.
WAC Squads continue throughout School Holidays.
No Lessons or Squads are held on Public Holidays and during our Christmas/New Year Closure. If NS Swim School add any extra breaks you will be informed in advance via email and it will also be on our website and Social Media.
General Health and Safety
Parents/guardians must attend the swim school for the start and finish time of their child’s lesson. Parents/guardians are responsible for their child’s heath and wellbeing outside of class times. If you leave the centre during the lesson you must notify the pool deck supervisor and leave your name and contact details with the office.
If your child is anaphylactic, asthmatic or has a medical condition requiring specialised medical treatment, parents must remain at NS Swim School for the duration of the lesson/squad.
Toddlers and babies must always wear appropriate swim nappies while in the water according to NS Swim School policy. No disposable Aqua nappies are to be worn without a neoprene nappy over the top.
Swimmers who have endured diarrhoea, vomiting or conjunctivitis within the past 7 days, as per NSW health regulations, are not allowed to attend lessons or squads until fully recovered and not contagious.
