FAQ

What do I bring to a learn-to-swim class?

Children only need swimmers and goggles. Each child is given a NSswim cap when registering which is also to be worn.


What do I bring to a swim squad?

You will need flippers and a drink bottle. Please also wear the NS swim cap provided at registration. We recommend a mesh gear bag to store/carry equipment and names on all items in case they are left at the pool.


How are class payments made?

If you attend our Brookvale pool, lessons are billed per term (ie 10 weeks). This is payable via bank transfer as per details on your invoice. Alternatively, pay through our Brookvale Office or with credit card over the phone.

If you attend our squads at Manly, we bill monthly and payment is requested via direct deposit. Please contact our Brookvale Head Office to set this up.

"Active Kids" vouchers are accepted for all lessons/squads we provide.

Receipts/ Statements are always emailed accordingly.


If I miss a class can I make it up?

Only 1 makeup lesson will be given per term for non-attendance. They are offered on lesson availability and can only be booked 24 hours in advance via our Brookvale office.

Non-attendance due to broken limbs, hospitalisation or extenuating circumstances that effect ongoing lessons we be handled via our Brookvale office.


What if I am going away?

A reduced fee will be calculated on missed lessons if more than 3 weeks notice is given prior to the commencement of the swim term.


Do classes run over school holidays?

Lessons at our Brookvale Pool are stopped over the school holidays. Please check the pool for exact dates each term.

Our Manly Squads continue throughout School Holidays.

No Lessons or Squads are held on Public Holidays and during our Christmas/New Year Closure.


General Health and Safety

Children under 10 must be accompanied by an Adult/Guardian (over 18yrs) at all times (including during all Learn-to-Swim and Squad Class times) as per Local Government Act 1993.

Toddlers and babies must wear appropriate swim nappies at all times in the water.

Swimmers should not attend any lesson or squad if they have endured diarrhea, vomiting or conjunctivitis within the last seven days as per the NSW Health Regulations.