FAQ

What do I bring to a learn-to-swim class?

Children need swimmers, goggles and towel. Each child is given a NS swim cap when registering which is mandatory in all lessons.


What do I bring to a swim squad?

You will need swim fins (flippers), goggles and a drink bottle. Please also wear the NS swim cap provided at registration. We recommend a mesh gear bag to store/carry equipment and names on all items in case they are left at the pool.


How are class payments made?

Brookvale lessons/squads are billed in 10 to 12 week blocks. Payments can be made by credit card via our customer portal. We also accept payments via bank transfer, as per details on the bottom right of your invoice.

Manly Squads are billed monthly and payment is by direct debit only. Please email info@nsswimschool.com.au to arrange set up.

"Active Kids" vouchers are accepted for all lessons/squads.


If I miss a class, can I do a make-up lesson ?

Brookvale lessons:

Makeup lessons are booked by you (the parent/guardian) via your NS Swim School customer portal. Notification of absence must be given 60 minutes prior to the lesson/squad start time.

Makeups are subject to availability and can be booked 1-4 days in advance. Missed makeup lessons/squads are forfeited.

Makeups cannot be carried over to the next term or be used to supplement fees.

Non-attendance due to injury, hospitalisation or extenuating circumstances that effect ongoing lessons are handled directly by the swim school office. Please inform the office immediately via email if this occurs.

Manly Squads:

Makeup squads are booked by you (the swimmer/parent/guardian) via your NS Swim School customer portal. Notification of absence must be given 30 minutes prior to the squad start time.

Makeups are offered on availability only and are valid to the end of the following month. Make up sessions cannot be used to supplement fees.

Non-attendance due to injury, hospitalisation or extenuating circumstances that effect ongoing lessons are handled directly by the swim school office. Please inform the office immediately via email if this occurs.


What if I am going away?

If you miss a lesson/squad because you are on holidays it can be taken as a makeup. Notification of absence must be advised using the NS Swim School Customer Portal. Makeup lessons/squads are booked by you (parent/guardian) via your Customer Portal.


Can I cancel my Manly Squad booking?

Manly Squad booking cancelations are processed at the end of the current month. Bookings are paid monthly in advance and no refunds are available.


Do classes run over school holidays?

Lessons at our Brookvale pool cease for part, or all, of the school holidays depending on the time of year. We open earlier in the Christmas holidays due to the length of the break. Please check the website for exact dates of each term.

Our Manly Squads continue throughout School Holidays.

No Lessons or Squads are held on Public Holidays and during our Christmas/New Year Closure.


General Health and Safety

Parents/guardians must attend the swim school for the start and finish time of their child’s lesson. Parents/guardians are responsible for their child’s heath and wellbeing outside of class times. If you leave the centre during the lesson you must notify the pool deck supervisor and leave your name and contact details with the office. 

If your child is anaphylactic, asthmatic or has a medical condition requiring specialised medical treatment, parents must remain at NS Swim School for the duration of the lesson/squad.

Toddlers and babies must wear appropriate swim nappies at all times while in the water according to NS Swim School policy.

Swimmers who have endured diarrhea, vomiting or conjunctivitis within the past 7 days, as per NSW health regulations, are not allowed to attend lessons or squads until fully recovered and not contagious.